The first attempt was on a Saturday, a no call, no show, i called monday, and rescheduled for friday which was also a no call, no show... on monday, the manager called, and was very short with me... why? Because your guys didn't show up???
Upon delivery, they scratched up our entry way. Denting the drywall, and breaking the railing outside. They delivered the couch with a tear in the fabric on the arm, the tv, the bedroom, but no mattress. Instead they gave us a "loner mattress"... -_- the dresser was scratched, and the night stand was broken.
We work Monday through Friday, and Saturdays.
Took 3 months of arguing with the manager and assistant manager, to finally get them to understand we wanted our payment on the 15th, not the 1st.
I moved to El Campo from another State, went to R.A.C and they took my money and never showed. Days later I inquired and they said I couldn't have new furniture because I had not been here for 6 mos. Well, thanks for the phone call. I went to Aaron's and had furniture the next day. I utilized the 120 days same as cash and they gave me a discount for my next lease. I'm thankful to Aaron's and will continue to be a happy customer for some time I am sure.
When we moved down from oklahoma, we went to the Aarons in El Campo, got a couch, a bed, a bedroom set, and a tv, all brand new.
We asked for a discount on the tv, due to paying for a mattress, that we never recieved. We were told we were given the discount, but our payment for the tv is still the same.
We rescheduled it for today at 1pm... and here we are... sitting at home, its now 3pm... and still no one has shown up.
I went to get a refrigerator and they told me I'll well get it that day . That was Thursday I waited tell Monday to call them and they said I was never approved for the refrigerator and when I ask why didn't they tell me this from the beginning she told me I wasn't there and they took my money OK but I wasn't approved and it took them another week to give it back so I went to uncle Mike and got a refrigerator that day thanks for help
This is rediculous.
Well a few months later, I got laid off from the oilfield. And after much discussion, the wife and I decided we couldn't afford the payment on the tv anymore. Now here it has been 3 weeks, and we are still waiting for them to come pick it up.
My experience with Aaron in El Campo Tx has been good, they have worked with me on making my payments on my furniture and l appreciate them for work with me
Love it
After 3 months, of all this pain... we still hadn't received our mattress. They kept telling us it was back ordered, and they didn't know when it would be in. Finally, my back gave out on the "loner mattress", so we went out and bought a mattress. Called them and told them to pick up the bedroom furniture, and couch. Took them 3 weeks to get it. No calls from them, saying, "sorry we didn't make it today, due to weather" ...or whatever...
They kept calling my wife, asking for me, though, they have my number, and we had told them, several times, what my number was. Even now, six months later, they are still making this mistake.
Aaron S is a US Furniture Store based in El Campo, Texas. Aaron S is located at 1707 N Mechanic St, El Campo, TX 77437, USA.
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